dgb3 Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms") form a legal agreement between dgb3 ("we", "us", "the Platform") and you ("user", "you"). By using the dgb3 website, mobile version, or application, you are considered to have agreed to these Terms.

If you disagree with any part of these Terms, please refrain from using the platform. We reserve the right to change these Terms at any time. Continued use of the platform after any change means you accept the revised Terms.

2. Account Registration & Eligibility

2.1 Age Requirement

To open an account with dgb3 and use any service on the platform, you must be 21 years of age or older. We may request necessary documents at any time to verify your age.

2.2 Accuracy of Personal Information

You must provide truthful, accurate, and complete information when registering an account. If false or misleading information is provided, we have the right to close the account immediately.

2.3 One Account Rule

Each person may open only one account. Creating multiple accounts may result in all accounts being suspended and any funds held in them being forfeited.

2.4 Account Security

It is your responsibility to keep your login details confidential. If any unauthorised access to your account occurs, notify our support team immediately. You are personally responsible for all activity on your account.

3. Deposits, Withdrawals & Payments

3.1 Accepted Payment Methods

dgb3 currently accepts deposits and withdrawals through the following mobile financial services:

• bKash — Bangladesh's most widely used mobile wallet.
• Nagad — The mobile financial service of Bangladesh Post Office.
• Rocket — Dutch-Bangla Bank's mobile wallet service.
• Upay — A digital payment platform.

3.2 Minimum Deposit & Withdrawal

The minimum deposit amount for each payment method is ৳500 and the minimum withdrawal amount is ৳800.

3.3 Withdrawal Processing Time

Approved withdrawal requests are generally processed within 1 hour. However, this time may increase during the verification process or under other circumstances.

3.4 Withdrawal Conditions

Withdrawals can only be made through the same method used for the deposit. Any applicable wagering requirements must be met before bonus funds can be withdrawn.

4. Bonuses & Promotional Offers

4.1 Welcome Bonus

New users are eligible for a 100% bonus on their first deposit, up to ৳8,000. For example, a deposit of ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. For example, for a ৳1,000 bonus, a total of ৳25,000 in bets must be placed before withdrawal. Wagering is calculated on the bonus amount only, not the deposit.

4.3 Bonus Usage Rules

• A bonus is applicable only once per account.
• Bonuses cannot be transferred to third parties.
• We reserve the right to cancel a bonus in cases of any irregularity or suspected fraud.
• The terms of bonus offers may change without prior notice.

5. VIP Program

dgb3's VIP program has four tiers. A weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

Higher tiers can be reached based on regular participation and activity. VIP benefits are personal and cannot be transferred to others.

6. Prohibited Activities

The following activities are strictly prohibited on the dgb3 platform:

• Creating or using multiple accounts.
• Abusing the bonus system or promotions.
• Using another user's account.
• Using automated software, bots, or hacking tools.
• Intentionally exploiting technical errors or bugs on the platform.
• Using the platform for money laundering or illegal financial activities.
• Engaging in fraudulent conduct or colluding with other users.
• Harassing, intimidating, or insulting other users.

In the event of any of the above violations, dgb3 reserves the right to suspend or permanently close the account and forfeit the balance without prior notice.

7. Limitation of Liability

dgb3 is not liable for any loss caused by technical problems, third-party service disruptions, internet connectivity issues, or limitations of a user's own device.

We cannot guarantee uninterrupted or error-free service on the platform. The platform may be temporarily unavailable for maintenance work.

7.1 Bet Outcomes

Game results are determined by a Random Number Generator (RNG) or live dealer process. If a dispute arises over a bet outcome due to a technical error, dgb3's decision will be considered final.

8. Privacy & Data Protection

Details on how your personal information is collected, stored, and used can be found in our Privacy Policy. By accepting these Terms, you are also considered to have accepted the Privacy Policy.

The dgb3 platform is secured with SSL encryption technology. Your financial information is shared with third parties only as needed for payment processing.

9. Responsible Gambling

dgb3 is committed to responsible gambling. We believe entertainment should be enjoyable — never harmful.

• Treat gambling as a source of entertainment, not income.
• Do not place bets beyond your means.
• Avoid placing bets out of emotion or to chase losses.
• If needed, set your own deposit limits or temporarily close your account.

Visit our Responsible Gaming page to learn more about responsible gambling.

10. Account Closure & Termination

10.1 Termination by User

You may close your account at any time by submitting a request to our customer support team. Any eligible balance should be withdrawn before closing the account.

10.2 Termination by dgb3

We may close an account without prior notice in the following circumstances:

• In the event of a breach of the Terms.
• On suspicion of fraudulent activity.
• In cases of false identity or provision of false information.
• If the age requirement is not met.
• In cases of prolonged inactivity.

11. Dispute Resolution

If you have any dispute or complaint, you are requested to first contact our customer support team. We are committed to a fair and prompt resolution.

All complaints can be submitted 24/7 via live chat or sent by email to: [email protected]

dgb3's decision will be considered final on matters relating to game outcomes. For financial disputes, a decision will be made after reviewing information from both parties.

12. Copyright & Intellectual Property

All content on the dgb3 platform — logos, designs, text, graphics, software, and other materials — is the intellectual property of us or the relevant licensor.

Reproducing, distributing, modifying, or publishing any content from the platform without written permission is prohibited.

13. Changes to Terms

dgb3 reserves the right to change, amend, or update these Terms at any time. For significant changes, we will endeavour to provide advance notice on the platform or by email.

Continued use of the platform after any change to the Terms will be considered acceptance of the new Terms. It is recommended that you review this page regularly.

14. Contact & Customer Support

For any questions or comments regarding these Terms, please contact our 24/7 customer support team:

• Live Chat: Available 24/7 in Bengali and English.
• Email: [email protected]

Our team provides service in both Bengali and English.