What should I do if someone I know has a gambling problem?

Talk to them directly and with empathy. Encourage them to seek help. You can also contact dgb3 support (support@dgb3.lat) to report the situation — we will provide assistance while maintaining full confidentiality.

🛡 dgb3 — Safe Platform

dgb3's commitment to responsible gaming

Q: How do I activate self-exclusion at dgb3?

Contact our 24/7 live chat or email us at support@dgb3.lat and let us know you want self-exclusion. Mention how long you want it — for a set period or permanently. Our support team will act on your account promptly.

Know your limits, keep yourself safe. dgb3 is always by your side — with the right tools and the right support.

For players aged 21 and above only

Gaming is entertainment, not a burden

At dgb3, we believe online betting and casino games should be enjoyed purely for entertainment — never as a source of financial stress. Responsible gambling means knowing your limits, playing in a controlled way, and seeking help quickly if a problem arises.

Our platform offers multiple safety tools to help you have a safe and enjoyable experience. From setting deposit limits to taking a break or closing your account entirely — everything is in your control.

⚠️ Remember: Never use gambling as a source of income or a way to pay off debts. Treat every bet as an entertainment expense and only spend money that, if lost, will have no impact on your daily life.

21+ age is mandatory: You must be at least 21 years old to open an account and play at dgb3. Underage users will not be allowed to create an account, and we make no exceptions on this.

Our safety tools

dgb3 provides these tools to keep you safe. Contact our support team at any time to activate them.

Deposit Limit

Set a maximum deposit amount per day, week, or month. If you reach the set limit, the system will automatically stop further deposits.

Time Limit

Decide in advance how long you will play in a single session. When the time is up, the system will remind you and can automatically end the session if needed.

Cooling-Off Period

Temporarily suspend your account for anywhere between 24 hours and 30 days. During this time, logging in or placing bets will not be possible.

Self-Exclusion

If you want to exclude yourself for the long term, choose self-exclusion. Just contact support and we will close your account permanently or for a set period.

Loss Limit

Set a maximum amount you can lose within a given time period. Once you reach the limit, the game will automatically stop.

24/7 Live Support

Our support team is with you any time of day or night. Reach us via live chat or email ([email protected]) and we will help you.

Recognise the warning signs

If any of the signs below apply to you, it is time to seek help. This is not a weakness — it is a sign of self-awareness.

Placing repeated bets to recover lost money (chasing losses)
Hiding your gambling habits from family or friends
Betting with money meant for bills or food
Feeling restless or irritable when not playing
Neglecting work, studies, or family relationships
Unable to stop playing, even when trying to

Steps to getting help

Acknowledge it to yourself

Admitting there is a problem is the first and most important step.

Contact dgb3 support

Message us via live chat or at [email protected] — we will quickly activate self-exclusion or an account break for you.

Seek professional help

Speak with a mental health professional or counsellor in Bangladesh. Have an open conversation with your family.

Focus on other activities

Sports, reading, spending time with family — there are many ways to enjoy yourself.

Protecting minors

dgb3 strictly follows a 21+ age policy. Age is verified at registration, and additional identity verification may be requested for any account that raises suspicion. If there is any suspicion that a minor is using an adult's account, that account will be suspended immediately.

If you think a child or teenager in your household can access dgb3 or any other gambling site on your device, use parental control software. Always keep your account password private and do not leave your device logged in where others can access it.

Keep your family safe

Use a strong password for your account
Always log out after playing
Keep parental controls enabled on children's devices
Keep payment details out of reach of children

Practical tips for responsible gaming

Plan a budget

Decide in advance how much you will spend on entertainment each month and stick to it.

Track your time

Set a timer on your phone. Take a break after the set time — avoid playing when you are tired or under stress.

Think of it as entertainment

Play for the enjoyment of the game, not in expectation of winning. If you lose, stop without getting disheartened.

Take breaks

Take regular breaks. Spend time with family and friends — a healthy lifestyle is the best entertainment.

Have questions? We are here to help

Read the FAQ View the Casino

Frequently Asked Questions

Contact our 24/7 live chat or email us at [email protected] and let us know you want self-exclusion. Mention how long you want it — for a set period or permanently. Our support team will act on your account promptly.

Yes, deposit limits can be changed. However, lowering a limit takes effect immediately, while increasing one requires a waiting period — this reduces the risk of raising limits impulsively and overspending.

A cooling-off period suspends your account for 24 hours to 30 days and reactivates automatically once it ends. Self-exclusion is longer-term — it can last several months or be permanent. For serious concerns, self-exclusion is the better choice.

The minimum deposit at dgb3 is ৳500 (across all payment methods — bKash, Nagad, Rocket, Upay). The minimum withdrawal is ৳800. Starting with smaller amounts is a good way to play responsibly.

Talk to them directly and with empathy. Encourage them to seek help. You can also contact dgb3 support ([email protected]) to report the situation — we will provide assistance while maintaining full confidentiality.

No. Only people aged 21 or older may open an account and play at dgb3. Accounts that fail age verification or appear suspicious are closed immediately and any deposited funds are returned.