dgb3's Privacy Policy

What Data We Collect

When registering on the dgb3 platform and using our services, we may collect the following information:

• Identity Information: Full name, date of birth, national ID number or equivalent identification details.
• Contact Information: Email address, mobile number.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, or Upay account information (full account numbers are not stored).
• Technical Information: IP address, browser type, device identifiers, connection time and date.
• Usage Information: Your activity on the platform, betting history, game preferences, and transaction records.
• Cookie & Tracking Data: Information automatically collected during website visits (see the section below for details).

Purpose of Data Collection

Collected data is used solely for the following legitimate purposes:

• Completing account registration, verification, and management.
• Processing deposits and withdrawals securely.
• Enforcing responsible gaming policies and intervening when necessary.
• Preventing fraud, money laundering, and other illegal activity.
• Providing customer support — resolving issues via live chat and email.
• Using data analytically to improve platform services.
• Sending notifications about bonuses, promotions, and personalised offers (subject to your consent).
• Retaining data to comply with applicable laws and regulations.

Sharing Data with Third Parties

dgb3 never sells your personal information to third parties. However, data may be shared in the limited circumstances listed below:

• Payment Processors: Necessary information is exchanged with bKash, Nagad, Rocket, and Upay platforms to complete transactions.
• Technology Service Providers: Limited data may be shared with trusted technology partners to operate the platform and maintain security.
• Legal Obligations: We are required to provide relevant information upon a lawful order from a competent court or government authority.
• Fraud Prevention: In cases of fraud or illegal activity, data may be transferred to investigating agencies.

In any case of data sharing, we ensure that the receiving party follows privacy protection standards equivalent to our own.

Data Security Measures

dgb3 applies industry-standard technical measures to protect your data, including:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology.
• Database Security: Stored data can only be accessed by authorised personnel, and every access is logged.
• Password Protection: Passwords are stored in hashed form; no member of our staff can view your password in plain text.
• Regular Security Reviews: Platform security measures are routinely tested and updated.
• Access Controls: A least-privilege principle is applied to all data access.

However, transmitting data over the internet is not 100% secure. We take every precaution, but we are not liable for incidents caused by factors outside our control.

Cookies & Tracking Technologies

dgb3 uses cookies and similar technologies to improve the user experience. A cookie is a small text file stored on your device.

We use the following types of cookies:

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytical Cookies: Collect statistics to help us understand how the platform is being used.
• Marketing Cookies: Help display relevant notifications and offers based on your preferences.

You can manage cookies through your browser settings. However, disabling certain cookies may mean some site features are no longer available.

Data Retention Period

We retain your data only for as long as necessary. The retention period depends on the type of data and its purpose:

• Account Information: Retained for as long as the account is active and, after closure, for the period required by applicable law.
• Transaction Records: Retained for the period required to comply with financial regulations.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last a maximum of 1 year.
• Customer Service Records: Retained for a set period to resolve issues and maintain quality assurance.

Once the retention period ends, data is securely deleted or anonymised.

User Rights

You have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your data.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the use of your data be limited.
• Right to Object: You may object to the use of your data for marketing purposes.
• Right to Data Portability: You may receive your data in a structured, machine-readable format.

To exercise these rights, email [email protected]. We will verify your identity and respond in a timely manner.

Protection of Minors

dgb3 is an adults-only platform — for users aged 21 and above only. We do not knowingly collect data from any minor. Age is verified at the time of account registration.

If we become aware that a minor's data has been collected, we will immediately close that account and delete the collected data. If you believe a minor is using our services, please notify us immediately.

Marketing Communications & Withdrawal of Consent

You may give consent to receive promotional messages at registration or at a later time. You may withdraw your consent at any time by:

• Using the "Unsubscribe" link in an email.
• Changing your account settings.
• Sending an email to [email protected].

Even after withdrawing consent, we may still send important service-related messages (transaction confirmations, security alerts).

International Data Transfers

dgb3's servers and technology infrastructure may be located in various countries. When your data is transferred internationally, we ensure it is handled under appropriate security measures.

We impose contractual security obligations on third parties and ensure that the highest privacy standards are maintained.

Changes to This Policy

dgb3 reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you by email to your registered address or display a special notice on the platform.

Updated policies take effect from the date of publication. If you continue using the service after changes are made, it will be considered that you have agreed to the updated policy.

Third-Party Links & Services

Our platform may integrate software from game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others). These third parties have their own privacy policies and we are not responsible for their data collection practices.

When using payment methods (bKash, Nagad, Rocket, Upay), you are also directly using those companies' services. Their respective privacy policies will apply.